Order Tracking & Support

We know waiting for your order is part of the experience, and we want to keep you informed every step of the way.

How Order Tracking Works

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow time for your order to be processed before tracking information becomes available.

When Will I Receive My Tracking Information?

Tracking details are typically provided after your order has been prepared and shipped.

Processing times may vary depending on the product and whether the item is made-to-order. Please review our Shipping Policy for estimated processing and delivery times.

I Haven’t Received My Tracking Information

If you have not received tracking information after the expected processing period, please contact our customer care team.

Please include:

• Your order number
• The email address used during checkout

Our team will be happy to assist you.

Email: info@thesoftesthour.store

Need More Help?

For additional information about shipping times, returns, and refunds, please visit our Help Center.