Refund policy

We want you to feel confident shopping with The Softest Hour. If you need to request a return, please contact our customer care team within the applicable return period.

Orders & Modifications

Orders may be modified or canceled within 24 hours of purchase.

To request a change or cancellation, please contact our customer care team at:

Email: info@thesoftesthour.store

Standard Items

Returns are accepted within 14 days of delivery.
Items must be unused, unworn, and returned in their original condition and packaging.
Once a return is approved and received, refunds will be issued to the original payment method.

Made-to-Order Items

Certain products are prepared specifically after purchase and are not eligible for return unless they arrive damaged, defective, or incorrect.

Damaged, Defective, or Missing Orders

If your order arrives damaged, defective, incorrect, or does not arrive within the applicable timeframe, please contact our customer care team with your order number and supporting details.