Refund policy

Shipping & Delivery


Standard Shipping

• Delivery: 7–14 business days
• Returns: Accepted within 14 days of delivery
• Refunds: For damaged items, lost packages, or items not delivered after 30 days
• Notes: Proof of damage or loss is required

Made-to-Order

• Processing & Shipping: Ships within 14 business days
• Delivery: 14–30 business days
• Returns: Not accepted (custom-made)
• Notes: Proof of damage or loss is required

All shipping times are estimates and may vary due to global events or logistical delays. Return windows are strictly enforced to maintain hygiene and quality standards.

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Orders & Modifications

• All orders may be modified within 24 hours of purchase.
• Orders must be canceled within 24 hours by emailing us at info@thesofistower.com.

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Payments


We accept PayPal for a secure and convenient international checkout experience with buyer protection.

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Returns & Refunds

• Standard items: Returns accepted within 14 days of delivery. Refunds issued to the original payment method upon approval.
• Made-to-order items: Returns are not accepted. We ensure each item is crafted with quality and care.
• For damaged or lost items, contact us immediately. Proof of damage or loss is required for all claims.