Help Center
Welcome to The Softest Hour Help Center.
We're committed to making your experience as soft and seamless as our collections. Whether you have a question before placing an order or need assistance after your purchase, our customer care team is here to help.
Contact Customer Support
For questions regarding an existing order, please include your order number and the email address used during checkout.
Email: info@thesoftesthour.store
Prefer to use a form? You can reach our team directly through our Contact Form.
Response Time: We aim to respond to all customer inquiries within 1–2 business days.
Shipping & Delivery
View our Shipping Policy for information about:
- Order processing times
- Delivery estimates
- Made-to-order items
- Shipping delays
- Customs and import duties
Returns & Refunds
View our Refund & Return Policy for information about:
- Return eligibility
- Refunds
- Damaged or defective items
- Lost shipments
- Order cancellations
Frequently Asked Questions
Visit our Frequently Asked Questions page for answers to common questions about our products, ordering, and shopping experience.
Track Your Order
Need an update on your order?
Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.
Visit our Order Tracking & Support page for more information about:
- When tracking information becomes available
- What to do if you have not received tracking details
- How to contact our customer care team for order assistance
About The Softest Hour
Learn more about our story, our philosophy, and the materials that inspire our collections by visiting our About Us page.
Privacy & Terms
To learn more about how we protect your information and the terms that govern your purchase, please visit our:
Our Commitment
The Softest Hour is an independent luxury sleep and bedding brand based in the Netherlands.
We partner with carefully selected textile makers and fulfillment specialists to offer thoughtfully curated collections focused on exceptional comfort, quality, and timeless design. Every order is handled with care, and we are committed to providing clear communication, transparent policies, and responsive customer support throughout your shopping experience.