FAQs

About The Softest Hour

What is The Softest Hour?

The Softest Hour is an independent luxury sleep and bedding brand based in the Netherlands, focused on thoughtfully curated collections made from carefully selected materials.

We work with carefully selected textile partners to bring customers refined sleep essentials designed around comfort, quality, and timeless design.

Products

Are your silk products made from real silk?

Our silk collections feature 100% pure mulberry silk, selected for its softness, quality, and long-lasting comfort.

What does momme mean?

Momme refers to the weight and density of silk. A higher momme generally indicates a denser, more durable fabric.

Our collections may include different momme weights depending on the product:

16 momme: Lightweight and breathable
19 momme: Smooth and balanced
22 momme: Premium bedding standard
30 momme: Ultra-luxury silk

How should I care for silk products?

We recommend following the care instructions provided with your product. Generally, silk should be washed gently with mild detergent, using cold water, and air dried away from direct heat.

Orders & Shipping

Where do orders ship from?

The Softest Hour works with carefully selected textile and fulfillment partners. Depending on the product and destination, orders may be fulfilled from different locations to ensure efficient delivery.

How long does shipping take?

Shipping times vary by product.

Standard items typically arrive within 7–14 business days. Made-to-order items require additional preparation time and may take longer.

Please review our Shipping Policy for complete details.

How can I track my order?

Once your order has been processed and shipped, tracking information will be provided when available.

For more information about tracking and order updates, please visit our Order Tracking & Support page or contact our customer care team.

Returns & Refunds

Can I return my order?

Return eligibility depends on the product type.

Standard items may be returned within 14 days of delivery. Made-to-order items are not eligible for return unless they arrive damaged, defective, or incorrect.

Please review our Refund & Return Policy for full details.

What happens if my item arrives damaged?

Please contact us as soon as possible with details and supporting information. We will review the issue and assist with an appropriate solution.

Payments

Why do I only see PayPal as a payment option?

We currently accept PayPal because it provides a secure checkout experience and offers buyer protection options for eligible transactions.

PayPal also allows customers to complete payment using available payment methods supported through their platform, including eligible cards and other options depending on location.