Shipping policy

Last Updated: August 7, 2026

At The Softest Hour, we carefully prepare and deliver our sleep essentials through trusted fulfillment partners to provide customers with a seamless shopping experience.

Order Fulfillment

We work with carefully selected textile manufacturers and fulfillment partners to prepare and deliver our collections with care and efficiency.

Depending on product availability and destination, orders may be fulfilled from different locations. Every order is processed with attention to quality, packaging, and customer experience.

Processing & Delivery Times

Standard Items

Processing time: 1–3 business days
Estimated delivery: 7–14 business days after processing
Tracking information will be provided once your order has shipped.

Made-to-Order Items

Certain products in our collection are made-to-order and require additional preparation time before shipment.

Processing time: Up to 14 business days
Estimated delivery: 14–30 business days after processing
Tracking information will be provided once your order has shipped.

Shipping Delays

Shipping times are estimates and may vary due to factors outside of our control, including carrier delays, customs processing, weather events, or other logistical circumstances.