Terms of service

Last Updated: February 6, 2026

Welcome to The Softest Hour. By accessing or using our website and services (the “Services”), you agree to the following terms. Please read them carefully.

1. Eligibility

You must be at least 18 years old or of the age of majority in your jurisdiction to use our Services. By using the Services, you represent and warrant that you meet this requirement.

2. Account & Security

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately if you suspect unauthorized access.

3. Orders & Payment

All orders are subject to availability and acceptance. Prices are displayed in U.S. dollars unless otherwise stated and include applicable taxes where required. Payment must be completed at the time of purchase.

We currently accept PayPal as our exclusive payment method. PayPal provides an additional layer of protection for both our customers and our business, ensuring secure international transactions and buyer protection.

Orders are processed only after successful payment authorization. The Softest Hour reserves the right to cancel or refuse orders suspected of fraud or misuse.

4. Shipping & Returns

Shipping times, returns, and refunds are described in our Customer Care page. By placing an order, you acknowledge that all items are shipped from overseas, and shipping times are estimates. Please review the Customer Care page for details about free returns, made-to-order items, and refunds.

5. Intellectual Property

All content on this website, including text, images, designs, logos, and product descriptions, is owned by The Softest Hour or used with permission. You may not copy, reproduce, or distribute our content without express written consent.

All content, product images, designs, branding elements, and written materials on this website are the property of The Softest Hour and may not be copied, reproduced, modified, or distributed without prior written permission.

6. Limitation of Liability

To the fullest extent permitted by law, The Softest Hour is not liable for any indirect, incidental, or consequential damages arising from your use of the Services, including delays in shipping, lost or damaged items, or unauthorized access to your account.

The Softest Hour strives to provide accurate product descriptions and timely service. However, we do not guarantee that product descriptions, images, or other content are free from minor inaccuracies or typographical errors.

We are not liable for delays or disruptions caused by external factors beyond our control, including but not limited to customs processing, shipping carriers, natural events, or global supply disruptions.

To the fullest extent permitted by law, The Softest Hour shall not be liable for indirect, incidental, or consequential damages arising from the use of our website or products.

7. Governing Law

These Terms are governed by and construed in accordance with the laws of the Netherlands. By using the Services, you agree to submit to the exclusive jurisdiction of courts in the Netherlands.

8. Changes to Terms

We may update these Terms occasionally. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of the Services constitutes your acceptance of the revised Terms.