Terms of service

Last Updated: August 7, 2026

Welcome to The Softest Hour.

These Terms of Service ("Terms") govern your access to and use of our website, online store, products, and services (collectively, the "Services").

The Softest Hour is an independent luxury sleep and bedding brand based in the Netherlands. By accessing or using our Services, you agree to these Terms. Please read them carefully before placing an order.

1. Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, to use our Services.

By using our Services, you confirm that you meet this requirement.

2. Account Security

If you create an account with us, you are responsible for maintaining the confidentiality of your account information and for all activity conducted through your account.

Please notify us immediately if you believe your account has been accessed without authorization.

3. Orders and Payment

All orders are subject to product availability and acceptance.

Prices are displayed in U.S. dollars unless otherwise stated.

Payment must be completed at the time of purchase.

We currently accept PayPal as our payment provider. PayPal provides secure payment processing and buyer protection options for eligible transactions.

Orders are processed after successful payment authorization. The Softest Hour reserves the right to cancel or refuse orders suspected of fraud, misuse, or unauthorized activity.

4. Shipping, Returns, and Refunds

Shipping times, order processing information, returns, and refund conditions are described in our official policies:

Shipping Policy
Refund & Return Policy

By placing an order, you acknowledge that processing and delivery times may vary depending on the product, destination, and fulfillment requirements.

Some products may require additional preparation time, including made-to-order items.

5. Intellectual Property

All content on this website, including text, images, designs, logos, branding elements, product descriptions, and other materials, is owned by The Softest Hour or used with permission.

You may not copy, reproduce, modify, distribute, or use our content without prior written permission.

6. Limitation of Liability

To the fullest extent permitted by applicable law, The Softest Hour is not responsible for indirect, incidental, or consequential damages arising from your use of our Services.

We strive to provide accurate product descriptions, images, and information. However, minor variations, inaccuracies, or typographical errors may occasionally occur.

The Softest Hour is not responsible for delays or disruptions caused by circumstances outside our reasonable control, including shipping carrier delays, customs processing, natural events, or other external factors.